Products

12 Month - SLA Credit Bot for WHMCS

The SLA Credit Bot automatically detects service downtime (based on uptime monitor integrations or manual admin input) and calculates SLA compensation (credit) for affected customers — then applies that credit to their WHMCS account automatically.

This turns a usually painful manual process (checking logs, validating uptime claims, and issuing credits) into a fully automated and auditable workflow.

Benefits

• No more manual SLA calculations. Hosting companies often spend hours reviewing downtime claims — this module automates that.
• Boosts transparency and trust — clients see you’re fair and proactive.
• Reduces billing disputes — automated logs and credit notes make SLA enforcement objective.
• Improves brand reputation — “We don’t hide downtime; we compensate you instantly.”
• Ideal upsell for premium hosting plans that advertise 99.9% uptime guarantees.

• Target Users

• Web hosting and cloud providers offering uptime SLAs.
• Server resellers or managed service providers (MSPs).
• Data centers using WHMCS as a billing front-end.
• Any company wanting automated “credit for downtime” enforcement.

Technical Notes for Development

• Hook into WHMCS via the Daily Cron to process monitoring API data.
• Support custom API integrations for uptime tools.
• Use WHMCS Credit and Transactions APIs to apply balances.
• Create custom admin pages for reporting and manual overrides.
• Offer a “Simulation Mode” to test SLA rule logic before going live.

• Marketing Angle

• Tagline examples:
• “Turn downtime into loyalty — automatically.”
• “Keep your SLA promises without lifting a finger.”
• “The first WHMCS module that credits downtime before your customer even asks.”
• Include screenshots of:
• SLA rules setup
• Automatic credit log
• Customer notification example

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Billing